Α. INTRODUCTION

This website is operated by DOCTORHOMIE, a company located in Kallithea, Attica, at 201 Laskaridou

Street (hereinafter referred to as the "Company"). At any point on the website, the terms "we" and "our"

refer to the Company. The Company offers this website, including all information, tools and services

available from this site to you, conditioned upon your acceptance of all terms and conditions hereof.

The Company has developed and is the exclusive owner of the "DOCTORHOMIE" application (hereinafter

referred to as the "Application"). The Application is an intermediate web hosting provider, offering the

user an online platform that functions as a digital directory of healthcare professionals (doctors, nurses,

caregivers), hereinafter referred to as "Healthcare Professionals", for the provision of home healthcare

services.

The App connects you, who generally have a health problem (emergency and/or non-emergency), have

reduced mobility and are seeking access to primary health care services at home, (hereinafter "Users",

"you", "you" "your" ) with health professionals registered with our App for the provision of primary

health care services (hereinafter "Service").

The User will be able to find health care professionals, select the category of health care professional they

want and will be able to make an appointment online for a home visit. He will then also be given the

option to evaluate the health professional if he wishes to do so.

By visiting and/or registering on our App, you are participating in our "Service" and agree to be bound by

the following terms ("Terms of Service", "Terms"). These Terms of Service apply to all users of the App.

Please read these Terms carefully before accessing, browsing or using the App. By accessing or using any

part of the Application, you agree to be bound by these Terms. If you do not agree to all of the Terms of

Use, then you may not access the App or use any service.

Any new features or tools added to the App are also subject to these Terms of Service. We may make

changes to these Terms from time to time. We may make them for a variety of reasons, such as to

incorporate changes or legal requirements, new features, or changes in our business practices. The most

recent version of these Terms will be posted in the relevant section of the Application, which you should

check regularly for the most recent version, as this is the version that applies. If changes we have made

affect your rights or obligations, we will notify you in advance of them by reasonable means, which may

include notice through the App or by email. If you continue to use the Services after the changes are

implemented, then you agree to the revised Terms.

GENERAL TERMS

ARTICLE 1 - TERMS OF REGISTRATION

By agreeing to these Terms of Use, you represent that you are at least 18 years of age, have legal capacity,

and agree that you may not use our Service for any unlawful or unauthorized purpose.

Violation of any of the Terms will result in immediate termination of the Services provided to you by the

Company. The Company reserves the right to not allow you to re-register for the Application.

You have the option to register as a User or Health Care Professional. In whichever of the above capacities

you register, the following General Terms of Use apply to you. Depending on the capacity under which

you register, the corresponding Special Terms and Conditions below apply.

ARTICLE 2 - GENERAL TERMS AND CONDITIONS

We reserve the right to refuse to provide services to anyone for any reason at any time, particularly if they

do not comply with these Terms of Use. You understand that content relating to you may be transmitted

without encryption and may be subject to (a) transmission over various networks, (b) changes to conform

and adapt to the technical requirements of networks or other devices.

You agree not to reproduce, copy, sell, resell or exploit any part of our Service, your use of or access to it,

or any contact with our Application through which the Service is provided, without express written

permission from us.

Article headings used in these Terms are included for convenience only and do not limit or otherwise

affect these Terms.

ARTICLE 3 - MODIFICATION TO THE SERVICE AND PRICES

The Company does not have any relationship or influence on the prices of services provided by Health

Care Professionals enrolled in the Application. Only the individual Healthcare Professional is responsible

for the prices of the services he/she provides. Prices are subject to change without notice.

We reserve the right to refuse any appointment requested through our App. In the event we make a

change or cancel an appointment, we may attempt to notify you by contacting your email and/or phone

number.

When you make an appointment through the App, the applicable price is the price posted on the App.

The Healthcare Professional does not have the right to change the price after your appointment has been

confirmed.

ARTICLE 4 - LOCATION

Our Service is addressed to persons located within the Greek territory. The Application operates

nationwide, however the availability of the Health Care Professionals may vary depending on the location

declared by each User, as each Health Care Professional determines the areas they serve.

ARTICLE 5 - ACCURACY OF ACCOUNT INFORMATION

You agree to provide updated, complete and accurate information for any action taken on the Application.

You agree to promptly update your account and other information, including your email address and

location, if there is a change.

ARTICLE 6- RIGHTS GRANTED TO YOU BY THE COMPANY SUBJECT TO CONDITIONS

The Company grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable

license to access and use its Service. This license is granted for the sole purpose of using and enjoying the

benefits of the Service as provided by the Company in accordance with these Terms.

Accordingly, you agree not to:

− Use the Service or any content contained in the App for commercial purposes without our written

consent.

− copy, modify, transmit, create derivative works of, use in any way any copyrighted material,

image, trademark, trade name, logo, or any intellectual property or proprietary product made

accessible through the Service without our written consent.

− You express or imply that any statement you make has our approval.

− use the Service in a manner that may interfere with, disrupt or adversely affect the Service or the

servers or networks connected to the Application.

− upload viruses or harmful code or in any way compromise the security of the Service.

− use any portion of the Application as your own without our permission.

− use meta tags or code or other devices referring to the Company or the Application (or any

trademark, trade name, logo or slogan of the Company) to direct any person to another website

for any purpose.

− modify, adapt, sublicense, translate, sell, reverse engineer, decode, disassemble or in any way

disassemble any portion of the Application or induce others to do so.

− test the vulnerability of our Application or any of our systems or networks.

− encourage or promote any action that violates these Terms.

We may investigate and take any lawful action to address unlawful and/or unauthorized use of our

Service, including terminating our Service to you.

ARTICLE 7 - CANCELLATION AND RESCHEDULING POLICY

For the smooth operation of the platform and respect for the time of users and healthcare professionals,

the following terms apply:

Cancellation of an Appointment by the User (Patient/Person):

• It is allowed without any charge, provided it is made at least 6 hours before the scheduled

appointment time, through the platform.

• After the 6-hour time limit, cancellation cannot be done automatically by the platform and direct

contact with the healthcare professional is required.

• Frequent or late cancellations may affect the user's internal assessment and lead to restrictions

on their use of the platform.

Rescheduling of Appointments by the User:

• Rescheduling is allowed up to 6 hours prior to the appointment and is done through the platform

at no additional cost.

• After 6 hours, it is not possible to change the time through the system.

Cancellation or rescheduling of an appointment by the Healthcare Professional:

• Allowed up to 6 hours prior to the appointment, via the platform.

• Frequent or late cancellations may affect the Health Care Professional's rating and result in

restrictions on their visibility on the platform.

The Company does not impose charges for early cancellations or changes.

ARTICLE 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you, whether at our request or not, send us specific submissions (for example, reviews of healthcare

professionals), creative ideas, suggestions, designs or other material, whether online, by email, postal mail

or otherwise (collectively, "Comments"), you agree that we may, at any time and without limitation, edit,

copy, publish, distribute, translate and otherwise use in any medium any such Comments you forward to

us. We are under no obligation to do so:

1) Keep any Comments confidential,

2) pay compensation for any comments; or

3) respond to any comments.

You agree that your comments do not infringe any rights of any third party, including any copyright,

trademark, privacy, personality or other personal or proprietary right. You further agree that your

comments will not contain defamatory or otherwise unlawful, abusive or obscene material, nor will they

contain viruses or other malicious software that could in any way interfere with the operation of the

Service or any related website.

You must not use a false email address, pretend to be someone else, or mislead us or any third party as

to the origin of any comment.

You are solely responsible for any comments and their accuracy. We take no responsibility for any

comments posted by you or third parties.

The Company may use all means of communication (such as phone number, email, etc.) to receive

feedback/criticism about your experience.

ARTICLE 9 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Application that contains typographical errors, inaccuracies

or omissions that may relate to service descriptions, prices, addresses, etc. We reserve the right to correct

any errors, inaccuracies or omissions and to change or update information if any information on the App

or any related website is inaccurate at any time without prior notice.

We undertake no obligation to update, modify or clarify any information on the App or any related

website.

ARTICLE 10 - COPYRIGHT, TRADEMARK AND PRIVACY NOTICES

The logo and slogans appearing on this Application are registered and are legal trademarks of the

Company and may not be copied, imitated or used, in whole or in part, without the prior written

permission of the Company.

In addition, the design of this Application, including all page headers, graphics, icons and scripts, is a

trademark of the Company and may not be copied, imitated or used, in whole or in part, without prior

written permission. All of the above are protected by Greek and European copyright law. All other

trademarks, registered trademarks, product names and company names or logos mentioned on this

website are the property of their respective owners. Reference herein to any products, services, processes

or other information, by trade name, trademark, manufacturer, supplier or otherwise, does not constitute

or imply an endorsement of use or grant of same by the Company. The Company, always in accordance

with the principle of good faith and in accordance with commercial ethics, makes every effort to ensure

that the content and information displayed on the Platform at any given time is as accurate as possible,

but accepts no responsibility for its reliability.

In addition to what is expressly stated in these General Terms and Conditions, regarding the type of

personal data of Users and Health Professionals collected by the Company, the methods of collection, the

purpose and legal basis for their processing, the recipients of the data, the purpose for which they may

be transmitted to them but the exercise of the rights of Users regarding their data, please visit the Data

Protection Policy, which is an integral part of the present and integral part of this document.

ARTICLE 11 - PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Use, it is prohibited to use the Application or its

content for:

A. any illegal purpose

B. Ask others to perform or engage in any illegal acts

C. Violate any international, national, federal, state, regional or provincial regulations, rules, laws or

local ordinances

D. infringe or violate our intellectual property rights or the intellectual property rights of others

E. harass, abuse, abuse, insult, harm, defame, libel, disparage, intimidate or discriminate on the

basis of gender, sexual orientation, religion, nationality, race, age, national origin or disability

F. providing false or misleading information,

G. upload or transmit viruses or any other type of malicious code that will or may be used or

exploited in any manner that will interfere with the functionality or operation of the Service or

any related website, other websites or the Internet,

H. collect or monitor the personal information of others for spam, phishing, pharming, pretexting,

spidering, crawling, or scraping

I. for any obscene or immoral purpose; or

J. interfere with or circumvent the security features of the Service or any related website, other

websites or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any

prohibited use.

ARTICLE 12 - DISCLAIMER, LIMITATION OF LIABILITY

We do not warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do

not warrant that the results that may be obtained from your use of the Service will be accurate or reliable.

You agree that from time to time we may suspend or discontinue the Service for an indefinite period of

time without notice to you. You expressly agree that your use or inability to use the Service is at your own

risk. The App and the services offered through it are provided to you (except as expressly stated by us)

"as is" and "as available" for your use, without warranties, whether express or implied, including all

implied warranties or conditions of merchantability, merchantability, fitness for a particular purpose,

durability, title and non-infringement.

The Company merely provides the possibility of hosting personal pages of Health Professionals in order

to facilitate contact between them and patients and bears no responsibility whatsoever for the level of

costs or the services provided by the Health Professionals and the related pricing, but only aims solely at

improving health services by providing facilities to users, indicatively by providing more complete and

adequate information on all Health Professionals in their area.

The Company is not responsible for the professional training and competence of the registered health

professionals and cannot certify it. Furthermore, it shall not be liable for cases of fraud or

misrepresentation of profession by any person, which shall be prosecuted and punished in accordance

with the applicable legislation in force from time to time.

Under no circumstances can the Application be considered as providing medical advice or health services.

ARTICLE 13 - COMPENSATION

You agree to indemnify, defend and hold harmless the Company and its employees from and against any

claim or demand, including reasonable legal fees, due to your breach of these Terms of Use.

ARTICLE 14 - SEVERABILITY CLAUSE

In the event that any provision of these Terms of Use is held to be illegal, invalid or unenforceable, such

provision shall nevertheless be enforceable to the fullest extent permitted by applicable law and the

unenforceable portion shall be deemed severable from these Terms. This determination shall not affect

the validity and enforceability of the remaining provisions.

ARTICLE 15 - TERMINATION

These Terms of Use shall remain in effect until you terminate your relationship with the Company in any

way. The Terms of Use shall cease to bind you as soon as you inform us that you no longer wish to use our

Services or when you delete your account. The obligations and liabilities of the parties that arose prior to

the termination date will survive the termination of this Agreement for all purposes.

If, in our sole discretion, you do not comply or we suspect that you are not complying with any term or

provision of these Terms of Service, we may also terminate this Agreement at any time without notice

and/or may deny you access to our Services (or any part thereof).

ARTICLE 16 - FULL AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver

of such right or provision.

These Terms of Use and any policies or operating rules published by us with respect to the Service

constitute the entire agreement between you and us and govern your use of the Service, superseding any

prior or contemporaneous agreements, communications and proposals, whether oral or written, between

you and us (including, without limitation, prior versions of these Terms of Service).

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the Company.

ARTICLE 17 - APPLICABLE LAW

These Terms of Service and any separate agreements whereby we provide you with our Services shall be

governed by and construed in accordance with Greek law. The courts of Athens shall be the competent

courts for the resolution of any dispute arising out of these Terms.

ARTICLE 18 - AMENDMENTS TO THE TERMS OF SERVICE

You may check for the most recent version of the Terms of Service at any time on this page. We reserve

the right, at our discretion, to update, change or replace any part of these Terms of Service by posting

updates and changes on our website. It is your responsibility to check our site periodically for changes.

Your continued use of or access to our website or our Service following the posting of any changes to

these Terms constitutes acceptance of those changes.

ARTICLE 19 - CONTACT INFORMATION

Questions regarding the Terms of Use will be sent to [email protected] or [email protected].

Β. SPECIAL TERMS AND CONDITIONS FOR USERS

ARTICLE - 1 SEARCH

You can search for a Healthcare Professional using the criteria offered by the platform. The results are

related to your search and your location.

When you perform a search, our Application uses categorization to meet your expectations as best as

possible to provide you with the most useful options for you.

If you are acting as a third party in the name and on behalf of a patient (Authorized User), you declare and

accept that you are acting with the patient's consent and assent to the use of the Service and the transfer

of his/her personal data, in accordance with the applicable legislation on the protection of individuals with

regard to the processing of their personal data.

ARTICLE 2 - APPOINTMENT SCHEDULING

Once you have found the Service and the Health Care Professional you need, you may schedule an

appointment through the App for a home visit with the Health Care Professional of your choice, only if

you have a User Account. Your appointment must then be confirmed by the Health Care Professional.

The Company is not responsible for the availability of each Health Care Professional, who is free to freely

declare and modify his/her hours and availability.

The Company shall not be liable in the event that the Health Care Professional chooses to cancel/postpone

your appointment.

ARTICLE 3 - ABUSE

The Company has the ability to investigate cases in which the User acts abusively (e.g., seeking to schedule

an appointment with the same Health Care Professional at multiple available times). In cases where the

Company identifies abusive use of the Application, the Company has the right to delete the User's account.

C. SPECIAL CONDITIONS FOR HEALTHCARE PROFESSIONALS

ARTICLE 1 - REGISTRATION

After you have provided your required information and in order to complete your registration on the

Application, you will need to verify your status in one of the following ways:

• For medical practitioners/doctors

- Providing a copy of your ID or passport and

- Providing a copy of your professional licence; or

- Granting a certificate of registration with the Panhellenic Medical Association

• For nurses

- Providing a copy of your ID or passport and

- Granting a copy of a copy of a nursing licence, or

- Grant of a certificate of registration with the Greek Union of Nurses

• For carers

- Providing a copy of your ID or passport and

- a copy of the professional certification (if available), or

- a letter of reference from a previous employer (if available); or

- Provide a CV with a description of your previous experience.

Only after the verification of the necessary documents and verification of your status will your registration

in the Application be completed. For this reason, please provide a complete list of the documents

requested, which must always be accurate and up-to-date.

The Company takes all reasonable measures to certify and confirm the status and professional

qualifications of healthcare professionals. Under no circumstances shall the company be liable for

inaccurate or untrue certificates of professional qualifications provided by health professionals.

ARTICLE 2 - APPOINTMENT SCHEDULING

Using your account on the App, you can enter your availability and the services you provide.

If a User expresses interest in any of your services, you retain the option to accept or decline the

appointment that the User seeks to schedule with you.

ARTICLE 3 - CHARGES

Please note that you are bound by the fees you post on the Application for each service you provide. You

are free to modify your charges. Any modification is effective for appointments scheduled after the billing

is modified and posted on the App. You may not apply a different charge from the agreed charge to your

previously scheduled appointment.

ARTICLE 4 - RELATIONSHIP WITH THE COMPANY

Each Health Care Professional remains an independent person or entity and not an employee, agent, or

affiliate of the Company. The Company does not control the listings, which means that you have full

discretion to determine the cost of providing your services, provided they are consistent with these Terms.

ARTICLE 5 - MANAGEMENT OF YOUR LISTINGS

The Company offers you the Application to create an account, post and manage your available Services.

Your listing must include complete and accurate information about the services you provide.

Listings on the Application may appear in a particular order based on category, ratings, geographic

location, etc. In addition, user filters may affect the order in which listings appear.

The Company is not responsible for the information and description displayed in an Entry. The Company

is only responsible for making the necessary digital space available to Healthcare Professionals to

showcase their services and availability.

ARTICLE 6 - LEGAL OBLIGATIONS OF HEALTHCARE PROFESSIONALS

Health Care Professionals are responsible for complying with applicable laws, as well as with these Terms.

They are also responsible for the accuracy and fidelity of the information they post on the Application,

such as completely indicative biographical data, professional qualifications, certifications, licenses from

the relevant professional associations, etc.

The Healthcare Professionals act as independent data controllers for the collection and use of Users'

personal data in compliance with applicable privacy and personal data protection legislation and these

Terms, including the Privacy Notice.

Last modification: 2/6/2025